We service the Fronius inverter range

Fronius commenced operation in 1945 as a family business in Austria, producing welding transmitters and battery chargers. Since then, they have grown into a global enterprise. In 1995, they added solar inverters to their suite of premium products. All Fronius inverters come with a five-year warranty as standard.

The Fronius inverter range includes

  • Fronius IG
  • Fronius Primo
  • Fronius Symo
  • Fronius IG Plus
  • Sunpower Fronius

    Since 2008, Solargain has continued to develop an excellent working relationship with Fronius. In this time, we have found their inverters to be of an exceptionally high standard with fantastic customer support after installation. In the situation where your unit has developed a fault, the following troubleshooting advice may be of assistance.

    Known fault codes in Fronius inverters

    Certain fault codes are unique to particular models in the Fronius inverter range. We recommend you check your unit to confirm which model is installed in your home.

    Fronius IG inverters sometimes display state 104, state 302 or state 443 fault codes. These kinds of fault codes indicate you may need to replace the AC board in your unit.

    Fronius Primo and Fronius Symo models from the snap series of inverters sometimes display state 461 or state 457 fault codes. If this occurs, it is likely that you just need to update your inverter’s software. All you need to do is download the update onto a USB. If you’d like someone from our service team to come and install the update for you, feel free to contact us today to arrange an appointment, however its also perfectly easy to complete this yourself.

    In the event your unit is displaying a fault that’s different to those described here, it can indicate that the whole inverter may need replacing.

    What is the warranty process for faulty Fronius inverters?

    Regardless of whether you are an existing Solargain customer or not, we are happy to assist with all of your Fronius inverter warranty repairs and exchanges. We simply need a copy of the following documents:

  • Proof of purchase showing that your inverter was installed within the last 5 years.
  • Details about your solar installation.
  • The serial number for your inverter, which you’ll find on the side of your inverter.

    We’ll submit your claim to the Fronius warranty department for you. Once it has been approved, they will either send us a replacement inverter/parts or they’ll give us approval to release a Fronius inverter from our stock. We’ll then give you a call to reserve a time for our technician to carry out the work.

    What support is available for Fronius inverters that are out of warranty?

    Solargain’s service team is happy to help with your faulty Fronius inverter, even if its warranty period has finished. If it’s repairable we will order in the necessary parts (costs will be incurred). We are able to order the following Fronius replacement parts:

  • the AC board,
  • the DC board,
  • the screen,
  • the internal fan.

    If more than one component needs to be replaced, it is often more cost effective to replace the entire unit if it’s within your budget.

    Contact Solargain for more information

    If you would like more information about Fronius inverters, you can reach us on 1300 73 93 55. or fill out the form below.

    Get your Fronius inverter checked out now

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