I want to say how pleased I am with everyone involved with my new hot water service. From Di, Len, Rob and Chris and all the rest of the team I was completely happy with the almost effortless installation. The hot water system was absolutely a mystery to me, I didn't know what was available or in fact there were rebates available. I am really pleased and wish to pass on my thanks to all concerned.
As a technical nerd I researched heavily both the inverter, installer and battery solutions for my home. My major criteria were reliability, features and ability to add battery pack option for when grid down. The Fronius Symo was found to be the hands down winner. Long warranty from long lived company, offline ability, firmware upgradeable, data exportable, graph-able statistics from at home or overseas via web on PC or phone. Next was to find a high quality local installer that knew the product inside out and could answer the tough questions. After speaking to almost a dozen installers Solargain Malaga won hands down again. No question was too hard or skipped, experts were summoned when needed, no lies told, no hard sell. Post install I was awaiting inline for a battery. After being invited by Jeremy to your Battery seminar in Perth and attending I afterwards spoke to Karl and was assisted with the maths for why the Fronius system was great value for money in the long run. I went away and went through the maths (Depth of discharge, cycles, cell and build quality) and could see it was the one of the best value for money battery on the market. The final clincher was the fact the Fronius batteries could output much higher peak current than the other batteries (less likely to trip). As a SMALL plus it also keeps the system as an all in one brand. Your pre and post support including install staff are amazing and I hope you can personally thank them again for me. System: 5.4kW Panels 5kW Fronius Symo Hybrid Fronius Battery System (LiFePO4)
Peter M
Just wanted to say what a pleasure it was dealing with you guys. At no point was I left out of the loop, and Justin and Peter were just as professional with the install. It amazes me that some companies these days still don't realise how simple it can be just to pick up the phone and let your customer know what's going on. It makes all the difference. Thanks again.
I would like to express my thanks for the efficient and timely manner that Solagain have dealt with my request for assistance with regards to our Solar Panel Inverter module. As was proved to company electrician, the Inverter was generating a large amount of Hash noise that was being radiated out from the unit and picked up by my Amateur Radio Station receiving equipment. I was fully aware that your company did not have to respond to my request in any way, as the Inverter was working correctly and feeding AC power back into the grid as advised when we signed on with Solagain. There are very few companies now days that provide the level and quality of service extended to us by Management and staff of your company.
My wife Karenne and I are extremely appreciative of your very prompt action in dealing with our recent solar hot water problem. I was working on Tuesday when our new system was installed but my wife described your workmen as being friendly, courteous and very professional in all aspects of their work. The coordination between the installers and the electrician was excellent and the workmanship first class. I would appreciate you passing on these comments to the people involved and I would not hesitate to recommend your company to anyone who requires a similar service. Once again thank you for your wonderful service. The hot water is great. Regards John and Karenne White
John & Karenne White
We are very pleased with our recent Solargain Installation. Will Russell was extremely helpful in providing information and pricing prior to the installation, and our installer, Cam Kennedy, was very friendly and efficient. All in all the experience was seamless for us, and we are very pleased with the result – especially the drastically reduced electricity bills! Well done to Solargain, and thank you.
Allison and Colin
Renee started our Solargain positive experience with price matching the quote from another supplier. Ana and Anika were extremely helpful in facilitating my records as I do not have office facilities. As we had terrible weather, Matt could not finish the installation, which was completed by Patric's team. Patric stayed to help me log onto the monitoring system, even though he was behind his schedule. (I may still need some hand-holding in this area, but I will contact Solargain when this need arises.) So I am grateful to the entire team for a very positive experience with my solar installation.
Rose Lee
I would like to compliment you and Solargain on my recent installation. I was very impressed with your great assistance when I made my initial enquiry, and my faith only grew as you responded to my subsequent enquiries and emails of photographs etc. In our modern society at times customer service regularly does not reach the calibre of service of years gone by but your attitude thankfully took me back to 'the good old days'. It was a pleasure to deal with you. I am also most grateful to Jeremy ánd the boys for their installation and affable attitude. It has been an absolute pleasure dealing with Solargain & its representatives.
Peter B
I have paid by credit card over the phone but I just wanted to thank you for your prompt attention and fabulous service. It was great no fuss installation and you got me out of a really sticky situation. Thanks so much and I will recommend your service to everyone.
I wanted to write a quick message to let you know the level of service I’ve received from Solargain has been great. My situation is that over the past 3 months we haven’t been receiving the solar benefit because our inverter is broken. We had Sam, the technician come out and assess our inverter and he was quick and easy to deal with. I’ve also had Abigail be our first point of contact and also take charge of the follow up. She was great to deal with and has made sure the process has happened quickly and we’ve been well informed. Solargain have been so good I felt it important to take the time out of my day to write a quick note to commend the people I’ve dealt with and make sure their efforts are recognised within.